Privacy Policy
At Puff Post Australia (“we,” “us,” or “our”), your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or interact with us.
By using our website, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following types of information:
a) Personal Information You Provide
- Name
- Email address
- Billing/shipping address
- Payment details (processed securely via third-party payment gateways)
- Any information you provide when contacting us or leaving a review
b) Automatically Collected Information
- IP address
- Browser type and version
- Device information
- Pages visited, time spent, and click behaviour
- Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Communicate with you about your orders or inquiries
- Send you updates, promotions, or educational content (only if you opt in)
- Improve our website, products, and customer service
- Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties.
Cookies & Tracking Technologies
We use cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can disable cookies through your browser settings, but this may affect website functionality.
How We Protect Your Information
We implement reasonable security measures, including SSL encryption and secure payment processing, to protect your data. However, no method of transmission over the internet is 100% secure.
Third-Party Services
We may use trusted third-party services for:
- Payment processing (e.g., Stripe, PayPal)
- Shipping and fulfilment
- Email marketing (e.g., Mailchimp)
- Analytics (e.g., Google Analytics)
These third parties have their own privacy policies and are only granted access to the information necessary to perform their functions.
Your Rights & Choices
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Opt out of marketing communications
- Withdraw consent for data processing
- Lodge a complaint with a privacy regulator
To exercise any of these rights, contact us using the email below.
Data Retention
We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect information from minors.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review it periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
📧 Email: info@puffpostaustralia.com
We’re here to help and will respond as quickly as possible.